We're looking for a talented Senior Software Engineer to join our growing team!

Junior Officer - Operations

Job description

Responsibilities:

• Provide comprehensive support to agents and customers via phone, email, and WhatsApp.

• Handle and resolve agent or customer claims related to money transfers.

• Obtain, validate, and archive signed receipts and customer IDs for disbursement services.

• Detect and report suspicious agent or customer behavior to the head of department and promptly escalate unresolved matters as needed.

• Coordinate with concerned departments to resolve any discrepancies in activity reports.

• Respond to inquiries or claims from service providers or partners.

• Review, correct, and complete customer profiles, including KYC verification.

• Report promptly system errors to IT support.

• Identify and report potential false matches for customers attempting money transfer transactions.

Qualifications:

• Bachelor's degree in Business Administration or any related field.

• 1 to 2 years of experience in the field.

• Excellent Communication and Interpersonal skills.

• Time Management, Follow-up and Prioritization skills.

• Organizational skills.

• Problem-solving skills.

• Ability to work effectively within a team.

• Experience with call center software and technology.